FAQs

Why don't you accept insurance?

We are out-of-network providers for several reasons; namely, we want to spend our time and energy focused on you and your care rather than engaging in a back-and-forth with your insurance company. That being said, we acknowledge that psychotherapy services are an expensive investment. We are prepared to help you gain reimbursement from your health insurance company for our out-of-network costs in two ways. First, we will provide a detailed Superbill upon request for you to submit to your insurance provider to aid in your reimbursement claim for out-of-network service. Superbills for out-of-network service can usually also be used if you have a flex spending healthcare account. Second, we partner with Thrizer, an online, easy-to-navigate service that assists clients in strategically requesting reimbursement from their insurance providers for out-of-network service.

Why do I pay up front rather than session by session?

We require that clients purchase a Targeted Plan of Care series upfront rather than paying session-by-session for a number of reasons. First, completing the purchase upfront removes the distraction of constant financial transactions during your care. These constant transactions can be an impediment to a strong therapeutic alliance. Second, research has shown that clients who are invested in their care-such as those who have paid for it upfront-are more likely to attend their care sessions, complete their homework, and fully engage in the process of change. Third, agreeing on an investing in a Targeted Plan of Care helps clients invest in their treatment planning from the beginning of care.

I can't afford to pay for my care upfront all at once. Do you offer a payment plan?

We have partnered with Thrizer and with CareFund in order to allow clients to spread the cost of their care out over time.

Clients who choose to use Thrizer can be billed for their care through Thrizer rather than paying Upward directly. In these cases, payments are billed per session (usually week-to-week). 

Clients who would like to finance their care can enroll with CareFund for a small fee. CareFund then covers the upfront cost of their care, and clients can repay this amount to CareFund over 6 months with no interest.

Can you guarantee results?

Like any other healthcare provider, we cannot guarantee your outcome. However, we CAN guarantee the quality of the psychotherapy you receive at Upward. When you and your provider agree on your Targeted Plan of Care, you will receive a list of the Critical Elements of the evidence-based intervention that is the foundation of your plan of care, and Upward guarantees that you will be fully exposed to each Critical Element. All providers at Upward are committed to the practice of psychotherapy as a science, which means that Critical Elements are inherent to the process and effective delivery of the service you are purchasing in your Targeted Plan of Care. You will receive "the real deal" evidence-based intervention that you have purchased: not therapy that is an approximation of the evidence-based intervention, nor therapy that is simply "informed" by the evidence-based intervention. It is our belief that approaching care in this manner gives you the very best opportunity to achieve optimal results.

What if I need more sessions?

This will not be a problem. Some clients may reach the end of their Targeted Plan of Care series but feel that some additional sessions would be beneficial. When this happens, a client and their provider discuss how many additional sessions are likely warranted and then those additional sessions are purchased as an additional, individualized Targeted Plan of Care. Our care plans are always focused on client need rather than a strict schedule.